Sunray Click Co (DBA “ShineClicks”) (the “Company,” “we,” “our,” or “us”) provides digital marketing, web design/development, and related professional services (the “Services”).
Because our work is primarily intangible and delivered electronically, traditional “returns” do not apply. This Refund Policy explains when refunds or credits may be available.
DBA Notice:
ShineClicks and ShineClicks.com are trade names (DBA) of Sunray Click Co.
All contracts, invoices, and legal notices are issued by Sunray Click Co.
This Policy covers fees you pay to us for our Services and any Deliverables we produce for you.
It also includes pass-through costs we pay on your behalf to third parties such as ad platforms, software providers, hosting, domain registrars, and stock asset providers.
This Policy applies alongside your Statement of Work (SOW), Order Form, or Master Services Agreement (collectively, “SOW”).
If there is any conflict between this Policy and your SOW, the SOW will control.
SOW (Statement of Work)
A written agreement that defines the scope, timeline, fees, and assumptions for a project or retainer.
Retainer/Subscription
Refers to recurring services billed on a regular interval (e.g., monthly).
Third-Party Costs/Pass-Through
Charges from third parties required to perform the Services, such as ad spend, software licenses, stock media, printing, shipping, hosting, email providers, and data vendors.
Unless otherwise stated in this Policy or your SOW, all fees are non-refundable once the corresponding Service period has begun or work has commenced.
Refunds will only be issued in the event of a verified billing error or as otherwise required by applicable law.
Before Project Kickoff
If you cancel before we begin work, we will refund any amounts paid, minus:
After Project Kickoff
If you cancel after work has begun, deposits, setup fees, discovery, and strategy fees are non-refundable.
Any additional refund or credit, if offered, will reflect:
All determinations will be made in good faith by the Company and documented in writing.
Deposits, onboarding/setup fees, discovery, research, architecture, and strategy work are non-refundable once delivered or commenced.
Value is created immediately upon initiation of these services.
Cancellation
You may cancel recurring services at any time by providing 30 days’ written notice to info@shineclicks.com.
Service will continue through the paid period, and partial months are not refunded.
Renewals
Unless your SOW specifies otherwise, retainers automatically renew each term until canceled.
Upgrades/Downgrades
Plan changes will take effect in the next billing cycle, unless otherwise agreed upon in writing.
Milestones & Reviews
Your SOW may define milestones and review cycles. You agree to provide timely feedback and approvals to allow work to proceed as scheduled.
Acceptance Window
Unless otherwise specified in your SOW, you have 10 business days from delivery to notify us in writing of any material, objective defects based on the SOW.
We will make commercially reasonable corrections where appropriate.
After Acceptance
Once a deliverable is accepted—either explicitly or by the lapse of the acceptance window—fees become non-refundable.
Any further changes will be managed through a formal change request.
Time is billed for actual work performed.
Prepaid hour blocks are consumed as work is performed and are non-refundable once any portion has been used.
Unused prepaid hours may be credited toward future work for up to 12 months from purchase.
Monetary refunds are not provided except in cases of duplicate charges or billing errors.
The following third-party expenses are non-refundable once purchased or incurred:
